Refund & Return Policy (HM DIGITAL)

Thank you for shopping with HM DIGITAL (“we”, “us”, “our”). Because we sell digital products (such as activation keys and subscriptions) delivered electronically, our refund rules are different from physical products.

By placing an order, you agree to this Refund & Return Policy.

1) Digital Products — No Physical Returns

All items sold on our website are digital delivery only.
There are no physical shipments and therefore no physical returns.

2) When Refunds May Be Considered

We may consider a refund or replacement in cases such as:

A) Key not working (verified issue)

If the activation key does not work and the issue is verified, we will attempt to:

troubleshoot with you, then
provide a replacement key or another solution according to our policy, and
issue a refund only if no solution can be provided (where applicable).

B) Duplicate purchase

If you accidentally purchased the same item twice, contact us immediately. If the extra order has not been delivered/used, we may cancel it.

C) Non-delivery

If you did not receive your digital product, contact us and we will confirm delivery status and resend if needed.

3) When Refunds Are Not Available

Refunds may not be available in situations including (but not limited to):

The digital key/subscription details have been delivered and the product has been used or redeemed
You purchased the wrong product due to compatibility issues (wrong device/region/version) when compatibility was clearly listed
You changed your mind after delivery
You refuse to complete reasonable troubleshooting steps
The issue is caused by your device/system/network settings or third-party restrictions outside our control

Some exceptions may apply where required by local law.

4) What We Need From You (to resolve issues fast)

To help you quickly, please provide:

Your order number
The email used at checkout
A screenshot of the activation error/message (if applicable)
The device / operating system and product version
Your region/country (if the product is region-restricted)

5) Timeframe to Report Issues

Please contact us within [7/14] days of delivery if you experience an issue.
Requests submitted after this period may not be eligible for review.

6) Chargebacks

If you believe there is an issue, please contact us first. Unnecessary chargebacks may result in account restrictions and delays in support. We will always try to resolve problems fairly.

7) How to Request a Refund

Email us at [support@hmdigital.site] with:

Subject: Refund Request – Order #[your order number]
Your issue + required info listed above

We typically respond within [24–48 hours].

8) Contact

HM DIGITAL
Email: [support@hmdigital.site]